Crayon Trade Limited Refund and Return Policy
1. Our Commitment: At Crayon Trade Limited, we stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy.
2. Return Eligibility: All returns must be in new, unused condition with original packaging and tags intact. Items that have been worn, washed, or altered are not eligible for return.
3. Return Timeframe: You can return an item within 30 days of the delivery date. Please note that late or missed return deadlines may not be accepted and the refund may be denied.
4. Initiating a Return: To initiate a return, please contact our customer service team within the specified return period. We will provide you with a return authorization number and instructions on how to proceed.
5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a shipping service with tracking capabilities.
6. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original method of payment within 5-7 business days of receiving the returned item.
7. Exchanges: If you prefer an exchange over a refund, please specify this when initiating the return. We will be happy to send you a replacement item once we have received and processed the original return.
8. Refund Amount: The refund amount will be the item’s original purchase price, excluding any shipping fees. If the return is due to our error, we will also refund the original shipping cost.
9. Sale and Clearance Items: Sale and clearance items may be eligible for return or exchange at our discretion. Please check the specific terms on the product page or contact us for more information.
10. Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including the cost of return shipping.
11. Final Sale Items: Certain items, such as perishables or personalized products, may be marked as final sale and are not eligible for return or exchange.
12. Contact Us: For any questions or concerns regarding our refund and return policy, please do not hesitate to reach out to our customer service team contact@crayontrade.com. We are here to assist you.
Crayon Trade Limited is committed to providing a hassle-free shopping experience. We appreciate your understanding and cooperation in adhering to our policy.